Frequently Asked Questions
Practical information about appointments, contacting the office, and finding North Branch Health in Montpelier.
FAQ
If your question is not answered here, please use the contact form for new patient inquiries or the appropriate patient communication channel if you are already established with the office.
Our physical address is:
North Branch Health
250 Main St, Suite 201
Montpelier, Vermont 05602
Our mailing address is:
PO Box 503
Montpelier, Vermont 05601
We cannot accommodate walk-in appointments at this time. Please make an appointment before coming to the office.
We can probably see you the same day. Check to see what times are available. If none of those work for you, send a message to your provider.
Getting in touch
If you are having a medical emergency and need immediate care, call 911. Do not call the office.
Messages sent through the website, email, voicemail, or the patient portal are checked regularly but should not be used for emergencies.
We offer private texting through our privacy-compliant smartphone app.
If you are a current patient and need help getting set up, please text your name to the office number.
If you are a new patient, please fill out the web form rather than calling.
802.828.1221
Please send new patient inquiries through the web form.
New patient phone calls may not be returned due to call volume.
Telehealth appointments
All telehealth appointments are conducted directly through the Spruce app. You'll use the same app for secure messaging with your provider.
If you need help setting up the Spruce app, text the office at 802.828.1234.
Your provider will start the video meeting at the scheduled appointment time. Simply open the Spruce app and you'll see the incoming video call.
Please be ready a few minutes before your appointment time so you're available when your provider calls.
Office details
Office Location
250 Main St, Suite 201
Montpelier, Vermont 05602
Mailing Address
PO Box 503
Montpelier, Vermont 05601
Phone
802.828.1234
Fax
802.828.1221
Use the contact form for new patient inquiries. Current patients should use the established secure messaging options for clinical questions or scheduling needs.
Patient financing
North Branch Health is now accepting patient financing through the Advance Care Card.
Important note: North Branch Health has no relationship of any kind with the Advance Care Card and receives no compensation through advertising, clicks, card use, referrals, or any other means.
Contact Us
We have a small number of openings for ketamine therapy. For other services, we will respond if we have availability, but demand is extraordinarily high at this time.
It may take a few days to respond, and we will only respond if we are able to take new patients. There is no waiting list at this time. If you are a relative of a current patient, please mention that in the form.
Office Location
250 Main St, Suite 201
Montpelier, Vermont 05602
Mailing Address
PO Box 503
Montpelier, Vermont 05601
Phone / Text
802.828.1234
Fax
802.828.1221