North Branch Health Website Privacy Policy
Last updated: March 2nd, 2025
1. Introduction
North Branch Health ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.nbhvt.com and when you interact with us through SMS messaging. By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
Personal Information: Includes name, email address, phone number, and any other information voluntarily provided.
SMS Communications: When you opt into our SMS program, we collect your phone number and any messages exchanged.
Device and Usage Data: Includes IP address, browser type, operating system, and site usage information collected via cookies and tracking technologies.
3. How We Use Your Information
We use the collected information for the following purposes:
To provide, maintain, and improve our website and services.
To send transactional, promotional, or informational SMS messages if you have opted in.
To respond to inquiries, requests, or customer support.
To comply with legal and regulatory obligations.
4. SMS Messaging Compliance
By opting into our SMS program, you agree to receive text messages from us. We adhere to 10DLC (10-Digit Long Code) regulations and comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
Opt-In Consent: You will only receive SMS messages if you explicitly opt in via our website, online form, or other approved methods.
Message Frequency: The number of general messages will not exceed four per month, with the exception of appointment reminders (depending on frequency of planned office visits) and SMS communications with the office initiated by you.
Opt-Out Mechanism: You may opt out at any time by replying STOP to any message. Upon opting out, you will no longer receive SMS communications.
Help Command: If you need assistance, reply HELP for support or contact us at 802.828.1234.
Carrier Disclaimer: Message and data rates may apply. We are not responsible for any charges incurred from your mobile carrier.
5. Information Sharing and Disclosure
Consumer information is never shared with third-parties for marketing purposes.
We do not sell, rent, or share your personal information with third parties except in the following cases:
Service Providers: We may share information with trusted partners who assist in operating our website, SMS messaging, or other business activities.
Legal Compliance: We may disclose information as required by law, subpoena, or government request.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
6. Data Security
We implement appropriate security measures to protect your personal information, including encryption, access controls, and secure storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Your Rights and Choices
Access & Correction: You may request access to or correction of your personal information.
Opt-Out of SMS: Reply STOP to unsubscribe from SMS messages.
Cookies & Tracking: Manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date. Your continued use of our services constitutes acceptance of any modifications.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
North Branch Health, 7 Court St, Suite 2, Montpelier, Vermont 05602
privacy@northbranchvt.com
802.828.1234